Support case detail

tr-72zuwbby

Trial start | Transparent QA Church | Transparent Test User | path:self_serve

General support · trial_start · medium · submitted · Normal admin visibility

Canonical state

Lane: General support

Sensitivity: Normal admin visibility

Route: evaluation_onboarding_queue

Created: Apr 28, 10:20 PM

Age: 2d old

Language: en

Next step: A launch-path onboarding flow can follow with account creation, setup, and migration guidance.

Requester context

Church: Transparent QA Church

Contact: Transparent Test User

Email: test@transparentos.church

Current platform: Not provided

Case narrative

A read-heavy detail view should make operator context obvious before any action surface exists.

Short summary

Live verification of trial intake persistence

Additional detail

This is a bounded live verification submission from Orion.

Evaluation and context

Evaluation path: self_serve

Church context: Not provided

Stakeholder context: Not provided

Self-serve tried: Not specified

Operator review posture

The detail view should show what is safe to do next before any review action exists.

Risk and handling flags

Do not widen visibility for restricted-path or billing-sensitive context.
Prefer clarification and canonical help before inventing operator promises.
Escalate when billing, hardship, permissions, or identity consequences are unclear.

Likely lane

Restricted handling: No, normal queue visibility

Routing destination: evaluation_onboarding_queue

Suggested first response shape: acknowledgement, clarification if needed, then grounded answer or escalation.

Privilege and action boundary

Inspection should stay easier than change, and visibility should not be mistaken for authority.

Current visibility class

Sensitivity class: Normal admin visibility

What this means: this surface is for review, context gathering, and escalation judgment first, not silent mutation.

Not yet enabled here

Billing or hardship approvals
Access or role changes
Public trust-surface approvals
Feature-flag or rollout mutations

Escalation context nearby

Keep recent caution-state assistant signals visible while reviewing the case.

No recent escalation events loaded

This panel is meant to keep operator caution and assistant pressure in the same review surface.

Related audit evidence

Audit links stay adjacent to the detail view so operators can see what already happened.

support_case_submitted

Result: success

Actor: public_user · Surface: public_intake

Apr 28, 10:20 PM

Safe next actions

Still read-first. This surface points to the next review posture without enabling risky mutations yet.

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