Getting started

When a self-serve path has outgrown broad help and needs guided review

A self-serve path can remain valid for ordinary evaluation, but it has outgrown broad help once route ambiguity or consequence becomes too church-specific for public interpretation alone.

Who this is for: Church teams deciding whether broad help still fits their evaluation path or whether guided review is now the safer boundary.

Last reviewed 2026-04-30 · Source of truth: broader help library · Languages: en, es

Article metadata

Product area: trial and onboarding

Owner: Product and launch content

Parity reviewer: Bilingual launch review

Retrieval-ready: Yes

What to expect next

Keep using broad help when the question is still general enough to interpret without church-specific downstream consequence.
Switch to guided review when the remaining uncertainty now affects route safety, migration posture, or stakeholder consequence.

When broad help still fits

Broad help still fits when the church is interpreting general trial posture, ordinary setup uncertainty, or category-level evaluation questions that do not yet depend on church-specific consequence.

In that stage, public help can still clarify the type of question without pretending to complete the underlying evaluation for the church.

When guided review is the safer boundary

The self-serve path has outgrown broad help when migration consequence, stakeholder alignment, or route-shift ambiguity now changes whether the current path is still safe to keep trusting.

At that point broad reassurance is too weak. The problem is no longer just interpretation, but a church-specific decision boundary that needs narrower handling.

Escalation path

If public help can no longer answer the question without pretending to know church-specific consequence, move into guided review.

Related next steps

Read how to route getting-started questions conservatively Open the demo intake flow Open Spanish version Back to help center