When help content is still enough
Stay in help when the question is still about general people-data posture, how to interpret ordinary duplicate or household uncertainty, or how to read category-level cleanup risk without forcing a church-specific identity judgment too early.
Help is useful for reading the category of uncertainty more correctly, not for pretending a church-specific people-data decision is already complete.
When the question needs a narrower route
Move into grounded support or narrower handling when the question now depends on church-specific identity ambiguity, household consequence, historical context, or merge safety that public help cannot settle on its own.
The right route should preserve the real people-data consequence clearly without implying complete downstream record-review maturity behind the scenes.