Support, troubleshooting, and known issues
Choose your support path
Use the shortest support path that still keeps the question grounded, safe, and appropriately routed.
Who this is for: Any user deciding whether to start with help, the assistant, or structured intake.
Last reviewed 2026-04-30 · Source of truth: broader help library · Languages: en, es
Article metadata
Product area: support and escalation
Owner: Support operations
Parity reviewer: Bilingual launch review
Retrieval-ready: Yes
What to expect next
- Use help for canonical launch guidance, the assistant for grounded quick answers, and intake for blocked or sensitive follow-up.
- Escalate early when the question touches billing, identity, permissions, hardship, or another consequence-heavy topic.
When to start with help
Start with the help center when your question is about current launch guidance that already has a governed article behind it.
Help is the best first stop when you want a canonical explanation and do not yet need account-specific follow-up.
When to use the assistant or intake
Use the assistant when a governed article may answer quickly and you want a visible source basis before opening a case.
Move into structured intake when the issue is blocked, sensitive, account-specific, or no longer safe to resolve through broad text alone.
Escalation path
If you are deciding between broad help and narrower handling, choose the narrower path when the question is blocked, sensitive, or account-specific.